Handle everything online — no phone queues. Submit a request, return the item, and get refunded to your original payment method, with every step clearly visible.
Complete your refund in four easy steps, with progress tracked throughout.
Click “Request Refund” in the order, choose a reason, and add notes.
Support reviews within 24 hours; results are sent by SMS.
Ship the item back using doorstep pickup or your own courier.
Once the return is inspected, the refund goes back to your original payment method.
Clear and transparent refund rules, so you can shop with confidence.
Within 7 days of delivery, return any item that is intact and resellable — no reason required.
For non-quality returns, the item amount is fully refunded; for quality issues (damage, wrong item, missing item), the seller covers all costs.
Return shipping for quality issues is covered by the seller; for no-reason returns, the buyer covers return shipping per platform rules.
For missing or slightly damaged items, a partial refund can be negotiated and issued proportionally after confirmation.
Coupon orders are refunded proportionally; unused points are returned to your account.
Review within 24 hours; refunds to the original payment method within 3-5 business days after inspection, sometimes as fast as 1 day.
Multiple refund channels — pick whichever is most convenient.
Common refund questions, answered.
Contact online support for a fast resolution on every refund.
Contact Support